True Cost Savings When Outsourcing

March 10, 2010 by SNSimmons.

We have all heard the benefits of cost savings as a prime driver for outsourcing. In today’s economic situation cost savings are critical to delivering products and services to customers while still maintaining operational black ink. But how does outsourcing provide such costs savings and how best do you value your efforts to upper management?

If cost savings were the only issue in determining the best solution for your organization, then finding the cheapest labor and vendor costs, no matter where in the world they are located, would be a very easy cost comparison task. The fact is that cost savings alone should not determine the selection of an outsourcing solution. How a vendor performs on benchmarked goals, the amount of involvement of management in oversight activities, how often does production require home office staff to adjust and fix, or are customer satisfaction rating slipping? These simple but powerful issues that can detract from any cost savings experienced by an organization.

Additionally, basic realizations of time zone management, travel costs, language barriers, and the simple cost savings touted by outsourcing become not so simple.

By selecting Mexico as an outsourcing destination many of the causes in cost savings erosion are eliminated. Time zone compatible with the US, excellent bi-lingual skills, and a highly educated workforce all contribute to a solid outsourcing destination for companies who wish to avoid some of the common complexities of outsourcing.

A newer vendor/client model called Shelter Services is available in Mexico. Cost savings by Nearshoring in Mexico is realized as management oversight is simplified by shorter distances to travel, and communication with a compatible language and business culture eases execution errors, to name just a few of the benefits of staying close to home.

Vangtel’s shelter services model provides complete control to the client to execute their outsourcing programming as if they were operating with a branch office in nearby Mexico. Best of all you do not have to figure how to open and operate an outsourcing enterprise outside of the U.S. since Vangtel provides all operational support management functions, including work suite and infrastructure tie-ins. Vangtel’s home office is located in Tucson, Arizona, and all contracts are signed in the U.S.

Mexico is your clear and easy outsourcing solution to realize true cost savings and reduce operational red ink.

Interested in more information regarding Vangtel’s exciting Shelter Services Solution?

Contact us today for a free consulation or to schedule a webinar.

To Contact Vangtel Please Visit www.vangtel.com or email: info@vangtel.com

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Shelter Provider Delivers Value to U.S. Service Sector

March 10, 2010 by SNSimmons.

The following article was published on the Outsourcing Journal’s website in Febuary 2010.

To view the article on the website please click this link: Vangtel Client Case
Study - Outsourcing Journal
_________________________________________________________________________

Shelter Provider Delivers Same Value to U.S. Service Sector as it
Does for Manufacturers

By Gary N. Bowen, Business Writer

How can a business, especially a smaller one, retain the advantages of operational control over its processes but still reap benefits that outsourcing typically produces such as lowering costs and keeping its focus on core responsibilities? It out-tasks selected duties, often to a foreign country, under the aegis of a shelter services provider. “Outtasking specific processes to a provider that takes care of establishing the foreign business, and supplying, paying, and managing the workers can be an appealing option for some companies,” says Katrina Menzigian, VP Research with the Everest Group.

This opportunity has been available for many years to U.S. manufacturers. Mexico, especially since the birth of NAFTA in 1994, is a popular and logistically appealing destination. For over 20 years, The Offshore Group (TOG) based in Tucson has been a partner to many of these American firms in establishing their Maquiladora presence south of the border, then developing the facility and supplying qualified workers.

But until 2008 this was not a prominent option for the service industry until TOG decided to penetrate that market by establishing its subsidiary Vangtel. It was a natural progression according to the firm’s Vice President of Business Development, Arturo Rodriguez. “We have delivered backoffice workers such as IT, software development, and help desk professionals to many of our manufacturing clients for many years. So this wasn’t a big stretch to offer these services to U.S. firms that wish to benefit from a “nearshore and time-zone friendly” option in the service sector.

The Chicago-based Professional Diversity Network (ProDivNet) is a case in point. The association operates one of the nation’s largest professional and job networking sites for Hispanic and black communities. It affiliates with virtually every Web-based employment presence in the United States, giving ProDivNet a cumulative reach of over 65 percent of the nation’s 40 million online blacks and Hispanics.

Its primary portals, the Web sites iHispano.com and AMightyRiver.com, serve as a gateway to a variety of blogs, message boards, and other portals that sustain this large professional network. “The cumulative presence is sort of like Facebook, but from a professional perspective,” says Jim Kirsch, Chief Strategic Officer at ProDivNet. “We combine the professionalism of Linkedin and the networking power of Facebook for these audiences.”

In late 2008, the association experienced a growth spurt, due to the greater needs for its Web community. But it was having difficulty finding the right people in Chicago. “We saw the advantages of outsourcing,” notes Kirsch. “But we wanted to do it carefully.”

“Back-office processes are not as segregated or defined in a small to mid-sized business (SMB) as you’ll find in a large organization,” notes Menzigian. “You usually don’t have a large headcount involved in any individual back-office process. So outsourcing for an SMB is often more holistic.” ProDivNet weighed the advantages of outsourcing against the control it would give up to the provider. “We decided to increase headcount by employing qualified technical workers in Mexico to meet these needs,” says Kirsch. “It came down to whether we wanted to establish this new operation ourselves or find a partner.”

Go it alone in a foreign land or find a partner to enable growth

ProDivNet quickly discovered it didn’t have a lot of time or available management infrastructure to set up Mexican operations. “We needed a partner who knew how to establish the presence, manage staff, and maintain a service-based operation, because we didn’t want to deal with the tactics,” says Kirsch. “It’s an extension of our company in another country. For a small business like us, that’s a big step.”

ProDivNet needed a shelter service provider that knew the ins and outs of Maquiladora from negotiating the development of its new service facility to hiring and managing its Mexican workforce.

This led ProDivNet to Vangtel after Mexican government contacts mentioned it. “We help establish the client’s legal business entity, serve as procurer from Mexico’s highly-technical talent pool, and develop and manage the buyer’s facility,” says Rodriguez. Vangtel’s destination for ProDivNet was its service campus in Hermosillo, Sonora, where it manages about 1,200 workers for several U.S. firms.

“In this case, the service provider is offering more than outsourced talent or staff. It is also assuming responsibility for the day-to-day management of staff as they perform the work the company hired them to deliver. The client designs the process, but Vangtel’s people deliver on it,” notes Menzigian.

Rodriguez notes that Hermosillo is a prominent technology center in Mexico. The community of over 700,000, seen by many as Mexico’s “Silicon Valley,” benefits from several prominent university and professional-level technology institutions that produce a large number of highly skilled IT and service workers on par with those found north of the border.

According to Kirsch, not utilizing Vangtel to perform these services would have been cheaper. “But it would take longer. This took us 90 days to get up and running. We pay a bit more this way, but not much.”

He says the prominent feature is that it relieved him and his associates of going through all the legal doors required to establish a tech center. It also relieves ProDivNet of day-to-day management while retaining the ownership benefits. “Our Mexican support center takes care of the tech details that make our Web and IT go. We also do much of our marketing from Mexico as well, since both our IT manager and director of marketing are down there. So it’s the perfect extension we were looking for.”

Provider does the heavy lifting so the buyer can concentrate on strategy

This Maquiladora facility and the new operational structure closely parallel the development of the facility itself according to Kirsch. “Now, we develop Web strategy in Chicago, storyboard what we want, send it to Hermosillo, and they make it happen. We followed the same blueprint when we established the facility itself. We developed our strategy for Mexican out-tasking, found the shelter service provider to execute the plan, and this is what we got. We’re pleased with the results.”

Rodriguez notes Vangtel’s prospective buyers want the benefits of outsourcing and offshoring without having to travel across many time zones. “Some American buyers want strategic control of their offshore operations and are willing to cede to us tactical control of the enterprise. This involves facility and worker procurement and management. We’re ’southshore’ and not far.” He also points out that Mexico and the United States share many more cultural similarities than American buyers do with farshore providers. “That too was an important point for us,” says Kirsch. “Our hours of operation are basically the same up here and down there.”

Prior to his tenure at ProDivNet, Kirsch was involved in a Maqiladora enterprise in Honduras that employed a thousand people. “I spent a lot of time down there. This is a different animal. No one at the director level, including me, has found it necessary to be down there due to the management capabilities of Vangtel.”

Kirsch continues. “What’s our time and energy worth? Vangtel manages the day-to-day headaches so we don’t have to. And it works well for us. That’s what we wanted, and the provider has delivered.”

Lessons from the Outsourcing Journal:

Shelter service providers now bring the same advantages of Maquiladora to the American service sector.

SMB buyers tend to be more holistic as they often will outsource a broader group of functions as opposed to enterprise outsourcing buyers that typically outsource a specific task.

By out-tasking back-office duties through a Maquiladora shelter services provider, buyers reap the dual benefits of lower facility and worker costs and also avoid the scheduling constraints often found in farshoring.

Publish Date: February 2010
Copyright © 2010 - Everest Partners, L.P.

To Contact Vangtel Please Visit www.vangtel.com or email: info@vangtel.com

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Nearshore Employee Retention Programs A Success!

August 26, 2009 by SNSimmons.

As every seasoned employer knows, keeping employees once you have invested time and money to train them is a highly important aspect of management success. There are many ways to insure a happy workforce. Incentives work great for some operations. Recognition is also popular, especially around the holidays. But what keeps employees working together as a team and willing to work hard for their employer’s success is a sense of community and achieving goals as a collective interactive process. One of Vangtel’s clients is applying community building techniques to create a fun atmosphere while working hard to achieve production benchmarks.

Employee retention is even more critical for companies seeking to outsource functions to reduce costs and overhead budgets. High employee turnover can dramatically reduce ROI and production quality as well as frustrate any perceived value of outsourcing by top management. As an innovative approach to Nearshoring, Vangtel’s Shelter Services provides all aspects of administrative and facility support to ensure our client’s are able to focus on their core-functions. Our unique Shelter Model allows our clients to have less turnover and more dedication from employees. They work for you and each employee knows that their success is your success.

Funny Hat Day:
Wear the funniest hat you can find. The day was a great success with almost 100% participation. Awards were given to the best funniest hat and a runner up. The votes came from the employees and all are looking forward to doing it again next quarter!

Come As A Twin Day:
Pick a partner and dress alike. This special day increased employee’s awareness that they all were working together for the same goals, as well as, a fun way to build friendships. Again awards were given and voted on by fellow co-workers.

Vangtel’s Human Resource Manager worked with our client to organize and coordinate all the activities for each of these events as part of our Shelter Services. Vangtel’s Human Resources staff will pre-screen and present qualified candidates for your final selection. Once hired they work for you, our client, not Vangtel. Our support services continue to provide management of your Human Resources needs while you focus on successful achievement of your outsourcing goals!

Why outsource when you can Nearshore with Vangtel!

Please visit www.vangtel.com for more information.

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The Time Has Come To Consider A Shelter

August 25, 2009 by SNSimmons.

If you read any business magazine or business section in any major newspaper a prominent theme of late has been how organizations are learning the lessons of the recent downturn in the global economy. One lesson is to cut costs and focus more on primary profit generating functions. By streamlining and fine tuning, organizations are changing their internal structures to meet the new budgetary realities while still striving to generate continued customer satisfaction and stabilize revenues.

Outsourcing to far flung regions of the globe over the last 5 years has been the tried and true solution to such cost related dilemmas of budget management. The buzz words “outsourcing,” “offshoring,” “nearshoring” all entered into the business dictionary of common phases due to the perceived success of this new trend.

Just how successful has the global zipline to redistribute functions actually been for corporations? Many companies are finding that production quality is less than optimal. Processes are performed adequately but communications and management tasks require extended efforts and time away from core business concerns. Trusted vendors are not so trustworthy after all and proprietary information has been found in the hands of competitors or foreign startups. Additional political pressures have created a level of public outcry causing a decrease in customer satisfaction.

Picking up the phone and calling a vendor in India, Philippines, or even China and determining the cost per hour of their outsourcing programming may appear to place a company on the fast track to reduced costs for their non-core or technical processes, yet does reality match the perception?

•Customer Satisfaction rates have fallen dramatically since the use of Indian call centers peaked in 2008. Lack of common culture and user experiences created difficulties in successful customer service resolutions and interactions.

•IT production quality must be check by in-house and more experienced staff to ensure quality code execution and integration within a final product or perfected user experience. Compatibility issues, debugging, or rewriting of code can push back deadlines and cause client dissatisfaction.

•Lack of dedicated agents can increase issues for training or execution of scripted deliverables. High turn-over rates and lack of dedication to a vendor’s client means lack luster performance rates and no incentive to communicate customer issues before they affect a client’s bottom line.

•Knowledge of slippage from optimal performances to less than optimal, or even unacceptable performance levels, can have a significant delay in reaching an executive’s dashboard. While targeting the area in need of improvement, or to issue corrective measures, can require extensive analysis, early morning phone calls and travel to the vendor’s location in order to achieve acceptable results once again.

So where is the real savings from outsourcing? Increasingly more and more companies are realizing, through experience, that cost per hour is not the best evaluation method when it comes to parts of your business – especially those functions, while not core to the company, are areas that customers or clients touch and become the face of an organization. In other words, short term upfront value does not equal long term revenue increases achieved by real world cost reductions and high customer satisfaction.

Many companies have begun to revisit captive vendors or are looking to shared services options as a way to ensure economies of effort and retain the cost savings they initially experience when they first started outsourcing. Yet the optimal solution just may be the best of both outsourcing and captive/shared worlds – Sheltering.

A shelter provider is your operational management services partner. What are operational management services? All those services that are required to run a business but are not directly related to profit generating functions. Human Resources, Accounting Services, Procurement, Office Management, Facilities Management all fall under non-profit generating but necessary to operations. Sheltering allows companies to securely outsource and reduce labor costs without having to take on all those ancillary functions in order to achieve cost reduction goals.

The golden nugget of shelter services is that you retain control, complete control, over all proprietary data, processes, and branding! By maintaining security you can confidently grow your business without worry that by outsourcing you may be increasing your competition unwittingly. You also retain control over production quality and process results because you are operating your business in partnership with the shelter provider. You continue to manage your processes and implementation of new projects can be no different than it was when everyone was under the same roof. Employees hired under the shelter model work for your organization not the provider. Thus they are as motivated as you to achieve success. You can’t find that kind of dedication from traditional outsourcing providers!

Sheltering has created value for organizations seeking a “better way” to outsource and a world class provider is on the doorstep with the United States. Vangtel has provided world class shelter services to companies in conjunction with its parent company, The Offshore Group, for over twenty years. As a shelter provider Vangtel assists companies to enter into Mexico and operate a business without having to deal with all the administrative management, facilities management, and legal issues found in a foreign country. Located in the same time zone as the Western U.S., as well as, only a short flight south of Phoenix, Arizona, reduces management’s time and travel commitments needed for success. Thus the true overhead costs of outsourcing under a shelter model remain compatible with a organization’s budget reducing goals.

Are you considering a shared services or a captive model in order to regain your outsourcing benefits? Vangtel can provide a customized solution, including facility space and tenet improvements, geared to your cost reduction goals. Please visit our website to read more about this exciting hybrid outsourcing solution. www.vangtel.com

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Away From The Border In Mexico

April 8, 2009 by SNSimmons.

With all the recent news reports regarding the increased criminal activity in Mexico one would think that most Mexicans are hiding out at home and that the country is under attack. Not so, Mexico is a vibrant country where people still live their daily lives as you or I do. Yes the country is suffering from areas prone to criminal activity, but, and this is important, not in all areas of the country.

Just like most cities in America, there are areas that are not the greatest places to go and do your shopping. Some U.S. cities have worse reputations than others, and in larger cities some people will not go to certain parts of their own city! This is the same for Mexico and Mexicans. What we, as Americans, hear on our nightly news reports is the worst of the worst crime. The actions of a few that overshadow the realities of most people’s everyday lives. News producers want stories that will increase viewers or readers. High crime and scary statistics do just that. Yes Mexico’s border with the U.S. has challenges, and these challenges are being addressed by politicians, but in the rest of the country, life goes on as usual.

Away from the border, where most of the crime we hear about is occurring, people go to work, come home, eat dinner, and get ready to go to work the next day. On weekends people play soccer, celebrate birthdays, get married, or go to visit Grandma. Just like in America.

Away from the border areas, you will find a friendly, intelligent, and creative people who are just as interested in achieving a degree by attending a university and getting a job to provide for their family as anyone in America desires to do. This dedication to the future is creating a fabulous environment and numerous opportunities for U. S. Businesses.

Away from the border you will find many American businesses operating successfully and reducing costs by outsourcing to Mexico. What makes Mexico great as an outsourcing destination: quality of the labor pool, reduced labor costs, similar time zones, reduced travel time and expense, and strong cultural ties and solid English skills; means nearshoring to Mexico is fast becoming the outsourcing choice of many U.S. companies.

Vangtel , a Nearshore Shelter provider, based in Hermosillo, Mexico, has successfully positioned several leading American Businesses to reap the rewards of IT and Call Center outsourcing. A short one hour flight from Phoenix, Arizona, combined with a unique Shelter program, Vangtel offers the best of both outsourcing and nearshoring solutions available today. Please visit Vangtel’s website to learn more about the Shelter model combined with the range of outsourcing solutions available. Mexico is a great place to be for your business, its right next door!



Hermosillo is a short hour flight from Phoenix or a 5 hour drive south of Tucson, Arizona. Hermosillo also shares the same time zone as Arizona.

Interested in scheduling an informational webinar on Vangtel’s Shelter model? Please email the author at: ssimmons@offshoregroup.com

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Nearshoring verses Offshoring - A Simple Comparison

April 2, 2009 by SNSimmons.

Author: Shawn-Noël Simmons, Vangtel Marketing Manager

In today’s increasingly volatile and hazard filled business world selecting solutions that meet your business model and enhance value to your bottom line are getting harder to find. The known processes of decision making have grown overloaded with risk and well worn models cannot provide the direction many business executives are seeking. With a need to reduce costs always present, most executives have looked to offshoring as a solution that is, if not completely seasoned, as close to being a reliable cost saving resource as could be implemented. It has become increasing clear that in today’s world offshoring may not provide the holy grail of cost reduction and quality as it has in the past.

With scandals appearing across the subcontinent where outsourcing became famous, and many companies finding ease of communication, quality and goals falling short of expectations, offshoring today could be said to have a bit of a black eye to its reputation. In Europe many firms are seeking closer to home options by bringing the old iron curtain counties into focus for an alternative to outsourcing further afield. While in the United States, Latin America is becoming an increasingly viable alternative to China and the Philippines.

Why is offshoring so problematic today and nearshoring becoming so attractive? Lack of true cost savings, low customer satisfaction, and difficulties in managing those processes outsourced are the increasing cries of management. What was once considered the cost of doing business offshore: travel time and expense, lack of cohesive communication, lowered customer satisfaction, missed deadlines, or low quality task execution, is no longer being accepted when compared to newer more compatiable outsourcing solutions such as nearshoring.


The Following Chart Lists A Few Of The Differences Between Nearshoring Benefits And Offshoring Challenges:



Additional benefits to nearshoring will be based on individual businesses needs and goals.


Vangtel, Mexico’s premier nearshore provider, has developed a nearshore model to benefit U.S. businesses even further by offering a Shelter solution. Under Vangtel’s Shelter program, organizations are provided with quality back office processes, including facilities and build-to-suit work areas, allowing them to focus on their core reasons for outsourcing. Vangtel takes care of the hiring, based on all requirements and specifications, of highly qualified employees often drawn from the surrounding universities. Under the Shelter program comprehensive human resource administration along with accounting, purchasing, procurement, and additional supportive back office services are provided. This frees a business to manage their core competencies while Vangtel does the rest.

Even if a company has no experience operating outside the United States, Vangtel’s Shelter model covers any regulations or legal requirements by dealing with the Mexican government directly. Thus a U.S. business is dealing directly with another U.S. business – there is literally no exposure to Mexico’s laws or court system. Vangtel provides a means to focus on value added tasks not value reducing paperwork and administration.

When compared to traditional offshore and nearshore options, Vangtel’s Nearshore Shelter model delivers all the benefits associated with outsourcing without all the ancillary costs, management issues, and delays when operating in another country. In today’s constantly changing economic world, Vangtel creates opportunities that traditional nearshoring and offshoring methodologies just cannot supply. By increasing value to business owners, who can focus on core competencies while minimizing administrative tasks and facilities management, Vangtel’s Nearshore Shelter solution reduces the financial profile required and increases success in quality production that initially made outsourcing so attractive.

Visit our website,www.vangtel.com, for more in depth information on Nearshore Shelter services by Vangtel.

Interested in scheduling an informational webinar on Vangtel’s Shelter model? Please email the author at: ssimmons@offshoregroup.com

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Vangtel Blog - A Nearshore BPO Shelter Company

August 24, 2007 by SNSimmons.

 

Welcome to the Vangtel blog which features the news and information for companies seeking to establish nearshore business processes in Mexico. For more information about our shelter services, visit our website at http://www.vangtel.com/

 

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Vangtel Signs Outsourced Support Service Contract in Mexico

August 24, 2007 by SNSimmons.

Vangtel Signs Outsourced Support Service Contract in Mexico

August 9, 2007:

Vangtel , a provider of management support, or “shelter” services, for corporations initiating operations in Mexico, announced today the signing of a contract with a prominent marketing company in the United States specializing in a wide range of superior marketing and research services to a diverse and growing list of clients.

Construction of customized infrastructure and work stations was completed in two weeks, providing rapid start-up at Vangtel’s offices in Hermosillo, Mexico . Vangtel will execute the firm’s human resource, accounting, payroll and facilities management functions. The company expects to expand to 100 agents by January.

Vangtel is an Offshore Group company. The Offshore Group is the largest private-sector employer in the state of Sonora, Mexico. Its 56 client firms employ an aggregate 16,500+ employees in a wide range of manufacturing and service industry activities.

info@vangtel.com
http://www.vangtel.com/

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English Language Proficiency Study

August 24, 2007 by SNSimmons.

Vangtel recently conducted an English language assessment of bilingual applicants living in Hermosillo, Mexico. The evaluation successfully confirmed the advanced language proficiency and availability of skilled bilingual agents appropriate to the various BPO services provided by Vangtel in Hermosillo. The assessment also confirmed Vangtel’s recruitment process, based on client requirements, is well structured, professional, and can draw from a large pool of highly qualified and educated applicants.

Assessment Overview
A client from Arizona had a number of projects that involved outbound bilingual sales. They were interested in exploring the English language proficiency of the Hermosillo labor pool. Vangtel, after a pre-screening process, coordinated a formal interview session of selected applicants at the client’s headquarters in Nogales, Arizona.

Assessment Process
Vangtel recruited top applicants through targeted newspaper ads and various partnering universities. Upon received 65 resumes, Vangtel’s Human Resource professionals, based upon qualifications, narrowed the applicant pool down to 46 applicants and conducted pre-interviews. Vangtel then recommended 22 of the best prospects for preliminary phone interviews to the client.

The client then selected 11 of the best candidates for participation in the interview at their headquarters in Arizona. All 11 candidates accepted the invitation and made a day trip to Nogales, Arizona.

The interview day was planned by the client to include training at 6:30 am followed by all candidates being tested in a series of phone interviews with key operations managers. In between these test calls, the candidate group practiced making live sales calls and impressed the client with an acceptable closing rate.

To confirm the impressive results from the morning’s interview sessions, a call monitoring session was used. Five exceptional candidates, who scored the highest points during the morning exercises, were chosen for a live demo, while a third party listened and assessed their skills. After 45 minutes of evaluation, the candidates equaled or bettered agents who worked for the client with professional training and months of experience.

Assessment of Candidates
After the language exercise portion of the interview, various supervisors and managers expressed their approval and satisfaction with each of the 11 tested candidates. One supervisor related, “To be honest, I was expecting totally different English skills. I’m impressed with their proficiency level…and embarrassed because these newbie’s closed as many sales as our established team.” The client site director said, “The interviews went extremely well. Vangtel’s people speak better English than my people here in Nogales, Arizona.”

Conclusion
The client was pleased and convinced that Vangtel employees could provide exceptional bilingual language skills that would surpass any needs their outbound sales efforts would required. Vangtel appreciated the opportunity to showcase a few of the many talented employees that the Hermosillo area can provide any client interested in establishing a call center with Vangtel.

Interested in scheduling an informational webinar on Vangtel’s Shelter model? Please email the author at: ssimmons@offshoregroup.com

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Total Control for Corporations in Mexico

July 19, 2007 by SNSimmons.

As a business begins seeking outsourcing options, one issue that quickly becomes of prime importance is total control of proprietary information. This consideration is critical for corporations seeking to build profitable outsourcing partnerships, or captive BPO operations. Vangtel understands this and helps corporations set up business processes with their own servers, technology, and a customized workforce geared to ensuring confidentiality of all proprietary information.

As the largest employer in the state of Sonora, Mexico, with 16,000 employees, The Offshore Group (parent company) and Vangtel have over 20 years of experience in assisting companies in designing a Nearshore outsourcing solution that protects proprietary interests with a unique and highly successful Shelter program . The Offshore Group introduced the Shelter program to manufacturers and then established Vangtel for the complex needs of BPO, ITES, and call centers operations. Vangtel offers a secure office environment for data and IT processing, customer support, insurance processing, and any service/support operations seeking to outsource to nearby Hermosillo, Mexico .

Vangel will provide all back office processes including HR related administration(workforce recruitment, benefits administration, and payroll management to get the right employees in place quickly), facilities and facilities management, accounting, procurement, and further services aimed at getting an organization up and running fast! Best of all a company will retain control over all proprietary resources and no legal presence is established in Mexico - meaning no legal hassles or paperwork. Let Vangtel provide your organization with Shelter from the outsourcing sea of options today!

Interested in scheduling an informational webinar on Vangtel’s Shelter model? Please email the author at: ssimmons@offshoregroup.com

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